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SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT

A formal document between a service provider and the user that provides a measurable framework for the provision of that service.

ADVICE ON REQUIREMENTS

We'll help you find out what you need covered

DOCUMENT DRAFTING

The first draft will be shared with you in four days

TWO ITERATIONS

We do two rounds of iterations at no extra cost

WHAT IS AN SLA?

A service level agreement (SLA) is a formal document between a service provider and the user. It does not define how the service will be delivered but rather provides a measurable framework for the provision of that service. Some metrics that are used to define the SLA might include the mean time between failures, an agreed accepted level of downtime across an agreed time frame, support response and resolution times.

Hilight

Eliminates Unrealistic Expectations

Customers are frustrated when their expectations are not met, whether or not these expectations are realistic. A comprehensive SLA effectively manages these expectations by communicating the abilities of the service provider.

Simplifies Complex Issues

Customers don't usually want to understand how your service works. What they want to know is how it will affect them. The SLA, therefore, describes the issues that are likely to arise, what the immediate response will be and how the matter can be resolved if the response is not satisfactory.

Advantage

2 WORKING DAYS

Once you send in a request, our representative will get in touch with you to understand your requirements. If further details are required, we will contact you for the same. Once these are in, we will work on the request and send it to you for review within 3 to 4 working days. Feel free to get back to us if you would like any changes.

2 WORKING DAYS

In case you would like any changes to the agreement, our lawyers will work on them. Two rounds of iterations are included in the original price.

YOUR CA: INDIA'S LARGEST ONLINE LEGAL SERVICES FACILITATOR

We have been particularly instrumental in ensuring startups are fully compliant with India's legal system. Over the years, the depth of our offerings, affordable prices and customer satisfaction has made us ONE OF THE LEADING online facilitator of legal COMPLIANCES services in India.

STARTING A BUSINESS

Many founders are confused about what kind of entity to register when they start their business. Should it be a private limited company, limited liability partnership, partnership firm, one person company or a sole proprietorship. Each of these has very specific advantages and disadvantages. There is no one type for all businesses. A private limited company registration, for example, would be a good fit for any venture that will look for funding at a later stage. YOU CAN CONTACT US AND We assure you of great service at a reasonable price.

INELLECTUAL PROPERTY

In modern business, there is no other asset as valuable as intellectual property, and yet so many startups end up neglecting it. But this is surely not advisable, as trademarks, copyrights and patents ensure that you have sole rights to your creation, be it your brand, your designs or your inventions. We are well equipped to PROTECT all your IP requirements.

STATUTORY DOCUMENTATION

The worst way to approach business is to just get into new partnerships and arenas without examining consequences. By getting a lawyer to draft contracts or agreements with new vendors, employees and investors, you're ensuring that you have all the RISK covered. We can deliver complex documents, from shareholders' agreements and founders' agreements to terms of service/privacy policy and non-disclosure agreements, at a reasonable cost in a few days' time.
MANDATORY COMPLIANCES
It's not enough to have started a private limited company or LLP. You need to comply with all the requirements of the Ministry of Corporate Affairs and Income Tax Act once you do. You need to inform REGISTRAR of every relevant change you make, whether it is adding a director, removing a partner or increasing authorised share capital. You also need to file annual returns and maintain your accounts. In the case of a private limited company, you even need them audited. WE PROVIDE all these services completely online.

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